Return Policy

1. Domestic Return Policy (Powders & Capsules)

If you have ordered a powder or capsule product from Obvi and decide the product is not for you, you are protected by our 90-Day Satisfaction Guarantee.

  • No Return Required: You do not have to ship the product back.
  • How to Request: Simply email us at hello@myobvi.com within 90 days of the delivery date to request a refund.
  • Refund Processing: Once processed, refunds take 5 to 10 business days to post to your account. Refunds are issued directly to the original credit card or payment method used in the transaction.

2. Apparel, Accessories, and Gear

  • Final Sale: All sales are final on any apparel, accessories, or gear purchased from Obvi.
  • Damaged Items: We only accept returns for refund or exchange for these items if they arrive damaged in transit.

3. Damaged, Defective, or Incorrect Items (Reshipments)

To be eligible for a reshipment or refund on a damaged, defective, or incorrect item:

  • You must email us at hello@myobvi.com within 7 days of receiving your order.
  • Please include your order details and a picture clearly showing the damage or issue.
  • If a replacement is available, we will ship out a new item at no extra cost. If a replacement is not available, we will issue a full refund for the item.

4. Important Restrictions & Guidelines

  • Non-Refundable Shipping: Any and all shipping costs are strictly non-refundable.
  • Authorized Purchases Only: We only accept return/refund requests for purchases made directly on myobvi.com. If you purchased our products in-store or through a third-party retailer, you must contact their customer service department.
  • Lost or “Delivered” Packages:
    • If a package is lost or damaged while actively in transit by the carrier, Obvi will reship it at no additional cost (note: Obvi does not directly issue cash refunds for in-transit losses).
    • All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate them; customers will need to contact the shipping carrier directly.
  • Incorrect Addresses: Any orders delivered to the wrong address due to customer error during checkout are non-refundable and cannot be redirected mid-transit by Obvi.
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