Shipping Policy
1. Order Processing Time
- Processing Window: All orders are typically processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- High-Volume Periods: During peak sale events, product launches, or holidays, processing times may experience brief delays. We appreciate your patience as our fulfillment team works diligently to ship your items.
2. Domestic Shipping Rates & Estimates (United States)
We offer standard and expedited shipping options for domestic orders within the United States. Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: Typically takes 3 to 7 business days to arrive, depending on your location.
- Free Shipping Eligibility: We may offer free standard shipping on domestic orders that meet or exceed a specific promotional threshold (as advertised on our website).
- Expedited Shipping: Available at checkout for an additional fee if you need your items delivered faster.
3. International Shipping
- Destinations: We ship to select international countries. Available shipping options and live rates for your destination will be calculated and displayed at checkout.
- Customs, Duties, and Taxes:
- International orders may be subject to import taxes, customs duties, and fees levied by the destination country.
- The recipient is responsible for all customs fees, duties, and local taxes. Obvi does not collect these fees at checkout and cannot predict what your particular charges may be.
- Please contact your local customs office for more information before placing your order.
4. Order Tracking
- Once your order has been shipped, you will receive an email notification from us containing a tracking number that you can use to check the status of your shipment.
- Please allow 24 to 48 hours for the tracking information to become active in the carrier’s system.
5. Lost, Stolen, or Damaged Packages
- In-Transit Issues: If your package is lost or damaged while actively in transit by the carrier, please contact us at hello@myobvi.com, and we will work with the carrier to resolve the issue or arrange a reshipment.
- “Delivered” Status: Once a package is marked as “Delivered” by the shipping carrier with valid tracking confirmation, Obvi is not responsible for missing, stolen, or misdelivered packages. If you cannot locate a delivered package, please reach out directly to the shipping carrier to file a claim.
6. Incorrect Shipping Addresses
- Please ensure that your shipping address is entered correctly at checkout.
- Obvi is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.